Student loan -- Dealing with your lender or servicer -- Complaint #6995982
Complaint Overview
Complaint ID: 6995982
Company: Acs Education Services
Product: Student loan
Sub-Product: Federal student loan servicing
Issue: Dealing with your lender or servicer
Sub-Issue: Received bad information about your loan
State: Pennsylvania
ZIP Code: 15301
Date Received: 2023-05-18T12:00:00-05:00
Date Sent to Company: 2023-05-18T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Tags: Older American, Servicemember
Consumer Narrative
The Promissory Note I signed in XXXX was a one time consolidation loan, not an MPN Promissory Note. That was my error in the information submitted in the complaint. Again an MPN can only add loans to it for 10 years. The 10 years were past by 5 months in XXXX of XXXX. The Promissory Note to be legal was required to list a specified time aka standard repayment schedule, it does not. There is no such US legal Valid Promissory Note pay till you die unless it is with the XXXX of which I am beginning to suspect is the situation. The Promissory Note expired in XXXX per the Department of Education advisor I spoke with. ACS and XXXX had no legal grounds to resurrect and consolidate, XXXX cancelled, never dispersed, XXXX dollar value XXXX XXXX XXXX to my XXXX account, that weren't part of the original one consolidation loan in XXXX because they didn't exist after XXXX, that is illegal. Again confirming the XXXX connection with the XXXX Servicers. The Promissory Note Per the Department of Education was invalid in XXXX of XXXX and by US Law and Department of Education Policy should have been closed by ACS. Contact the Department of Education they will tell you they are the loan holders of my XXXX. Not the XXXX XXXX XXXX Servicers and their banking cohorts!
Frequently Asked Questions
What is Complaint #6995982 about?
Complaint #6995982 was filed against Acs Education Services regarding Student loan specifically about Dealing with your lender or servicer. It was received by the CFPB on 2023-05-18T12:00:00-05:00.
How did Acs Education Services respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Student loan) and describe your issue in detail.
Can I see other complaints against Acs Education Services?
Yes, visit the Acs Education Services company profile at readthecomplaint.com/company/acs-education-services to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.