Mortgage -- Trouble during payment process -- Complaint #6941988
Complaint Overview
Complaint ID: 6941988
Company: Wells Fargo & Company
Product: Mortgage
Sub-Product: FHA mortgage
Issue: Trouble during payment process
State: Texas
ZIP Code: 773XX
Date Received: 2023-05-06T12:00:00-05:00
Date Sent to Company: 2023-05-06T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
Wells Fargo refused to pay the homeowners insurance out of the escrow funds causing the homeowners insurance policy to default. It was that way for an entire year and then they went back and placed a hazard insurance policy on the account retroactive for 1 year when there was actually no coverage and charged me thousands for a policy that was not ever in place. That caused for years of higher premiums as the original policy could not be reinstated due to cancellation by default and the new policies penalized me due to the original policy cancellation.
Frequently Asked Questions
What is Complaint #6941988 about?
Complaint #6941988 was filed against Wells Fargo & Company regarding Mortgage specifically about Trouble during payment process. It was received by the CFPB on 2023-05-06T12:00:00-05:00.
How did Wells Fargo & Company respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Mortgage) and describe your issue in detail.
Can I see other complaints against Wells Fargo & Company?
Yes, visit the Wells Fargo & Company company profile at readthecomplaint.com/company/wells-fargo-company to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.