Money transfer, virtual currency, or money service -- Problem with customer service -- Complaint #6933311
Complaint Overview
Complaint ID: 6933311
Company: Wells Fargo & Company
Product: Money transfer, virtual currency, or money service
Sub-Product: Traveler's check or cashier's check
Issue: Problem with customer service
State: Florida
ZIP Code: 32714
Date Received: 2023-05-04T12:00:00-05:00
Date Sent to Company: 2023-05-04T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Tags: Servicemember
Consumer Narrative
On XX/XX/XXXX I opened a business account with Wells Fargo and added my first cashiers check from my client of {$5300.00}. I was assured that it would be fully available come XX/XX/XXXX, which it was. As we are waiting for our business accounts debit card to arrive, my wife and I took it upon ourselves to send {$300.00} to the personal account that we have had since XXXX, so that we could use that debit card to purchase tools. Upon examination of our account later at XXXX Tuesday evening, all of the money was gone, and now including a negative balance of {$300.00}. On XX/XX/XXXX at XXXX XXXX I went to Wells Fargo directly, the same one that we started the business account with, and was told that I would have to wait till XXXX XXXX in order to rectify the situation. I had other things to do at my job site, so unfortunately I did have to leave. Upon returning at XXXX XXXX I was told to wait off to the side, and was not approached till after XXXX about my account. I was then told that there was nothing that could be done because ( they ) werent sure if it was a fraudulent cashiers check, but had to make sure. From there I was told that the money that I needed to order cabinets for my refurbishment and pay my workers would not be available until the XXXX. Today being XX/XX/XXXX, I took a copy of the check, which Wells Fargo was graciously enough to give to me, and went to the XXXX XXXXXXXX XXXX where the check was made. My client the maker of the cashiers check also was gracious enough to not only give me a copy of his drivers license, but also a copy of the receipt for the cashiers check to prove that it wasnt fraudulent. Needless to say, I do not have my money, and this is costing me time and money with my work.
Frequently Asked Questions
What is Complaint #6933311 about?
Complaint #6933311 was filed against Wells Fargo & Company regarding Money transfer, virtual currency, or money service specifically about Problem with customer service. It was received by the CFPB on 2023-05-04T12:00:00-05:00.
How did Wells Fargo & Company respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Money transfer, virtual currency, or money service) and describe your issue in detail.
Can I see other complaints against Wells Fargo & Company?
Yes, visit the Wells Fargo & Company company profile at readthecomplaint.com/company/wells-fargo-company to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.