Checking or savings account -- Managing an account -- Complaint #6928025
Complaint Overview
Complaint ID: 6928025
Company: Capital One Financial Corporation
Product: Checking or savings account
Sub-Product: Checking account
Issue: Managing an account
Sub-Issue: Deposits and withdrawals
State: Indiana
ZIP Code: 46131
Date Received: 2023-05-03T12:00:00-05:00
Date Sent to Company: 2023-05-03T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Tags: Servicemember
Consumer Narrative
XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX IN XXXX XX/XX/XXXX Dear Capital One Bank, I am writing to demand immediate action regarding the freezing of my checking account that occurred in XX/XX/XXXX. This action has caused significant financial harm to me and my family, as well as led to missed payments and other financial hardships. As you are aware, the freezing of my checking account caused other external brokerages and banking institutions to also freeze my external accounts, leading to missed payments and delinquent credit card payments. This has caused additional fees and penalties, and further damaged my credit score. When I called your customer service department to inquire about why my account was frozen, I was informed that the only reason for the freeze was that I needed to verify my employment information. I had already verified my employment information through the Capital One mobile app just XXXX months prior, so this was a surprise to me. I demand that you take immediate action to rectify this situation, including restoring my full banking privileges and compensating me for any damages or losses I have suffered as a result of your actions. Additionally, I expect a detailed explanation for why my account was frozen in the first place, and how your actions have led to other external institutions also freezing my accounts. I am prepared to take legal action if necessary to resolve this matter, however, I would prefer to resolve this matter amicably and without further delay. Please contact me as soon as possible to discuss how we can resolve this matter. Sincerely, XXXX XXXX XXXX XXXX
Frequently Asked Questions
What is Complaint #6928025 about?
Complaint #6928025 was filed against Capital One Financial Corporation regarding Checking or savings account specifically about Managing an account. It was received by the CFPB on 2023-05-03T12:00:00-05:00.
How did Capital One Financial Corporation respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Checking or savings account) and describe your issue in detail.
Can I see other complaints against Capital One Financial Corporation?
Yes, visit the Capital One Financial Corporation company profile at readthecomplaint.com/company/capital-one-financial-corporation to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.