Credit card or prepaid card -- Problem with a purchase shown on your statement -- Complaint #6927565
Complaint Overview
Complaint ID: 6927565
Company: Capital One Financial Corporation
Product: Credit card or prepaid card
Sub-Product: General-purpose credit card or charge card
Issue: Problem with a purchase shown on your statement
Sub-Issue: Card was charged for something you did not purchase with the card
State: Georgia
ZIP Code: 30004
Date Received: 2023-05-03T12:00:00-05:00
Date Sent to Company: 2023-05-03T12:00:00-05:00
Company Response: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
On XX/XX/23 my XXXX XXXX XXXX was charged for {$89.00} from a merchant we do not know and for a charge we did not incur. The charge was generated from the merchant using the XXXX XXXX on their XXXX. Since the charge is listed as contactless the XXXX XXXX fraud department refuses to investigate. We talked with a XXXX representative who said the charge looked suspicious and suspended the merchants account. However they said Capital One is responsible for contacting them to resolve the charge which Capital One refuses to do. We were able to obtain a receipt on this charge on the XXXX website. The company was listed as XXXX whose address is on the third floor of an apartment building in XXXX XXXX XXXX. The receipt was in XXXX. No services were listed. It only stated a custom charge of XXXX. The receipt stated the charge occurred at XXXX XXXX on XX/XX/23. We were at our residence in XXXX XXXX at that time, no where near XXXX XXXXXXXX XXXX. We do not know where this merchant obtained our credit card information and are receiving no assistance from Capital One to investigate this fraud. Please assist us with getting Capital One to investigate. If this fraud is happening to us Im sure its happening to many others and it needs to be stopped. Thank you.
Frequently Asked Questions
What is Complaint #6927565 about?
Complaint #6927565 was filed against Capital One Financial Corporation regarding Credit card or prepaid card specifically about Problem with a purchase shown on your statement. It was received by the CFPB on 2023-05-03T12:00:00-05:00.
How did Capital One Financial Corporation respond to this complaint?
The company responded with: "Closed with monetary relief". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit card or prepaid card) and describe your issue in detail.
Can I see other complaints against Capital One Financial Corporation?
Yes, visit the Capital One Financial Corporation company profile at readthecomplaint.com/company/capital-one-financial-corporation to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.