Checking or savings account -- Closing an account -- Complaint #6923278
Complaint Overview
Complaint ID: 6923278
Company: Wells Fargo & Company
Product: Checking or savings account
Sub-Product: Checking account
Issue: Closing an account
Sub-Issue: Company closed your account
State: Alaska
ZIP Code: 99801
Date Received: 2023-05-02T12:00:00-05:00
Date Sent to Company: 2023-05-02T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
I had traveled to a few states for vacations. On Sunday XX/XX/XXXX I received multiple charges on my Well Fargo account, {$650.00} was taken out of my account, and Wells Fargo was reporting fraud detection to my emails. The transaction was to someone I did not know and seemed like a fake name. I called the customer number XXXX as this was all happening, they sent me to Freud line, I told them what was happening, and I did not authorize these transactions. Wells Fargo said they will cancel those transactions, turn off my account, and changed password. XX/XX/XXXX I notice the chargers were still pending so I called again. Well Fargo customer service turned off my XXXX, new username, got another new account, and they sent me a new card. I was told the transaction is posted as pending but it will not go through. On Wednesday XX/XX/XXXX, the transaction went through so I called again and they put in a claim. XX/XX/XXXX Wells Fargo send an email and letter in the main to me of the claim number saying an error did occur. On XX/XX/XXXX, I called again about the transaction so since they went through, Wells Fargo just helped me change my username and and password again. In XXXX, I received my claim was denied, was still missing the money, and never returned to my account. After a few months, I gather all my evidence that these transactions were fraud, how much I called to cancel, and these transactions were not approved by me. In XX/XX/XXXX I went to my local Wells Fargo bank, talked with a banker about this situation, he said hell put in another claim, and I should get all my money back. I received another letter saying the investigation is over and I was denied again. Looking at the email of the banker is now unavailable. Later that year in XXXX none of my payments were going through when I had money in my account. On XX/XX/XXXX I receive email from Wells Fargo discussing the closure of my account. I got a letter in the mail that showed suspicious activity towards my account and closed my account completely. On the bottom of the email says If you did not send this money, or if you have questions, call Wells Fargo Online Customer Service at XXXX, XXXX hours a day, 7 days a week but yet I called every single day and did not receive the rest of my money.
Frequently Asked Questions
What is Complaint #6923278 about?
Complaint #6923278 was filed against Wells Fargo & Company regarding Checking or savings account specifically about Closing an account. It was received by the CFPB on 2023-05-02T12:00:00-05:00.
How did Wells Fargo & Company respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Checking or savings account) and describe your issue in detail.
Can I see other complaints against Wells Fargo & Company?
Yes, visit the Wells Fargo & Company company profile at readthecomplaint.com/company/wells-fargo-company to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.