Mortgage -- Trouble during payment process -- Complaint #6923225
Complaint Overview
Complaint ID: 6923225
Company: New York Community Bancorp INC
Product: Mortgage
Sub-Product: FHA mortgage
Issue: Trouble during payment process
State: Kansas
ZIP Code: 66215
Date Received: 2023-05-02T12:00:00-05:00
Date Sent to Company: 2023-05-02T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
I closed on my primary residential FHA home loan on XX/XX/XXXX, The initial loan amount was {$190000.00}. I wire-transferred {$20000.00}, for closing costs and down-payment, on XX/XX/XXXX. I made substantial improvements to my home in XXXX and the appraised value increased from {$170000.00} in XXXX to {$250000.00} on XX/XX/XXXX. I submitted a written request to Flagstar Bank on or about XX/XX/XXXX, to have my Private Mortgage Insurance canceled on my FHA mortgage loan and received a letter dated XX/XX/XXXX, stating : " Dear XXXX XXXX XXXX XXXX : Request to Cancel Mortgage Insurance Premium We have received your request to cancel the mortgage insurance premiums ( MPI ) on the above FHA loan. We can not honor your request to cancel MIP as you are required to have MIP for the life of the loan per FHA guidelines. If you have any questions, please call us at ( XXXX Monday-Friday XXXX XXXX XXXX. or Saturday XXXX XXXX XXXX XXXX. Sincerely, PMI Department ''
Frequently Asked Questions
What is Complaint #6923225 about?
Complaint #6923225 was filed against New York Community Bancorp INC regarding Mortgage specifically about Trouble during payment process. It was received by the CFPB on 2023-05-02T12:00:00-05:00.
How did New York Community Bancorp INC respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Mortgage) and describe your issue in detail.
Can I see other complaints against New York Community Bancorp INC?
Yes, visit the New York Community Bancorp INC company profile at readthecomplaint.com/company/new-york-community-bancorp-inc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.