Mortgage -- Trouble during payment process -- Complaint #6916168
Complaint Overview
Complaint ID: 6916168
Company: Freedom Mortgage Company
Product: Mortgage
Sub-Product: Conventional home mortgage
Issue: Trouble during payment process
State: Maryland
ZIP Code: 211XX
Date Received: 2023-05-01T12:00:00-05:00
Date Sent to Company: 2023-05-01T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
Charged the incorrect amount on XX/XX/23. Escrow statement dated XX/XX/23 says my new payment is {$1400.00}, effective XX/XX/23. I was charged {$2200.00} on XX/XX/23. Want the charge reversed and the correct charge effectuated. I called in no less than 4 times about this matter in advance and promised that I would be charged the correct amount. I've had to make a CFBP complaint 4 times now because Freedom makes so many mistakes and the folks there seem to be unable to manage my escrow account.
Frequently Asked Questions
What is Complaint #6916168 about?
Complaint #6916168 was filed against Freedom Mortgage Company regarding Mortgage specifically about Trouble during payment process. It was received by the CFPB on 2023-05-01T12:00:00-05:00.
How did Freedom Mortgage Company respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Mortgage) and describe your issue in detail.
Can I see other complaints against Freedom Mortgage Company?
Yes, visit the Freedom Mortgage Company company profile at readthecomplaint.com/company/freedom-mortgage-company to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.