Money transfer, virtual currency, or money service -- Fraud or scam -- Complaint #6910963
Complaint Overview
Complaint ID: 6910963
Company: Block, INC.
Product: Money transfer, virtual currency, or money service
Sub-Product: Virtual currency
Issue: Fraud or scam
State: Alabama
ZIP Code: 351XX
Date Received: 2023-04-30T12:00:00-05:00
Date Sent to Company: 2023-04-30T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Tags: Servicemember
Consumer Narrative
On XX/XX/2023 I made a purchase {$65.00} using my cash app card on the XXXX jewelry website. I talk to XXXX. XXXX said they received their money on XX/XX/2023 well on XX/XX/XXXX of 2023. I had {$67.00} in my cash app account as XXXX looking at my cash app account it all of a sudden goes from {$67.00} to XXXX dollar so I contact cash app cash app first tries to tell me that the merchant waited almost 30 days to complete the transaction and withdraw the money out of the account, when I told cash app that that was not the case because I had already spoken to the merchant and the merchant had gotten their money on XX/XX/XXXX cash app, then tells me due to a can technical issue that there was more money in my account the one that shouldve been so they took the money out of my account and if you go back and you look at my activities on my account it still saying that the money was deducted out on XX/XX/XXXX they said that was not the case that there was more money in my account this whole time then what I thought. Well, if that was the case during that period of time, I would not have had XXXX dollar charges in my account that were refused because there wasnt any money in my account, if there was more money in there than what I thought, then why was charges denied Ive got transcript and everything that cash app has told me when they first told me that it was the merchant who did not charge my account until the XXXX of XX/XX/2023. Also I have in there proof of what they told me it was it a technical issue that the XXXX had already been paid? Ive also got proof well talk to XXXX and they have received their money and now cash app has taken that money out of my account two different times but theres no record of them taking it out of my account yesterday, except for the correspondence between me and cash app customer service representative, they said also to begin with that they withdrew the money and due to a technical issue they put the money back in my account. Theres no record of them putting the money back in my account and or around the date of XX/XX/XXXX through XX/XX/XXXX and they refused to give me my money back
Frequently Asked Questions
What is Complaint #6910963 about?
Complaint #6910963 was filed against Block, INC. regarding Money transfer, virtual currency, or money service specifically about Fraud or scam. It was received by the CFPB on 2023-04-30T12:00:00-05:00.
How did Block, INC. respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Money transfer, virtual currency, or money service) and describe your issue in detail.
Can I see other complaints against Block, INC.?
Yes, visit the Block, INC. company profile at readthecomplaint.com/company/block-inc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.