Debt collection -- Attempts to collect debt not owed -- Complaint #6908734
Complaint Overview
Complaint ID: 6908734
Company: Capital One Financial Corporation
Product: Debt collection
Sub-Product: Other debt
Issue: Attempts to collect debt not owed
Sub-Issue: Debt was result of identity theft
State: North Carolina
ZIP Code: 287XX
Date Received: 2023-04-29T12:00:00-05:00
Date Sent to Company: 2023-05-02T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
Yes I have a case open from a XXXX XXXX payment voucher was mailed in and picked up a account was already registered 2021 tax season efiled with state tax return for amended XXXX XXXX payment voucher with looking upon this payment update on this case. We ask to contact the North Carolina Department of Revenue in resolving this issue we escalated to the claims department a case was already updated the payment voucher was declaring was not sent in and ask to review with the 2021 payment was sent in. So I ask to review the XXXX XXXX with the department of claims with the case number and ask them why the payment was not updated with the case.So send the case ID and update the registration with the claims department. Our government payment voucher was sent in with a case ID and update with a restoration officer with case ID and mailed in the review without updating the rest with the claim department with the case open because it settled out upon review in updating the claim at hand. So we give our update on the paper in the missing XXXXXXXX XXXX XXXXeturn with the case number and ask XXXX XXXX XXXX appoint the case number with the XXXX XXXX payment voucher to update the claim we did not owe was sent with the case ID from the XXXX XXXX payment voucher with the case ID review claim number payment voucher sent in on the investigation. As I can see we should update the review with the attorney with the North Carolina Department XXXX XXXX XXXX XXXX XXXX.
Frequently Asked Questions
What is Complaint #6908734 about?
Complaint #6908734 was filed against Capital One Financial Corporation regarding Debt collection specifically about Attempts to collect debt not owed. It was received by the CFPB on 2023-04-29T12:00:00-05:00.
How did Capital One Financial Corporation respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Debt collection) and describe your issue in detail.
Can I see other complaints against Capital One Financial Corporation?
Yes, visit the Capital One Financial Corporation company profile at readthecomplaint.com/company/capital-one-financial-corporation to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.