Credit card or prepaid card -- Problem with a purchase shown on your statement -- Complaint #6908068
Complaint Overview
Complaint ID: 6908068
Company: TD Bank US Holding Company
Product: Credit card or prepaid card
Sub-Product: General-purpose credit card or charge card
Issue: Problem with a purchase shown on your statement
Sub-Issue: Credit card company isn't resolving a dispute about a purchase on your statement
State: California
ZIP Code: 91732
Date Received: 2023-04-29T12:00:00-05:00
Date Sent to Company: 2023-04-29T12:00:00-05:00
Company Response: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Tags: Older American
Consumer Narrative
On XX/XX/XXXX I called the Nordstrom credit card to complain about the unauthorized charged in my account. the charged was on XX/XX/XXXX. the amount of {$680.00}. they said they will investigate the matter. and today they send me the letter says that closed the investigation because they 'attempted to call me several times but haven't been successful to have some more information. I having XXXX XXXX so I'm in pains and want to rest all the time, so I don't answer calls or anything. But, at least they post the massage on my account in their website, because I checked the message box in my account I did not see any message. Or at least send me a letter. One more thing. when I called and first they said the couldn't go back that far. because I'm sick so I did not pay attention with my bill, I just pay the amount. And now I transfer the balance to another card that why I review and see the matter. that's why it's happened in XX/XX/XXXX but I just disputed it now. I would like to Reopen the investigation of this matter.
Frequently Asked Questions
What is Complaint #6908068 about?
Complaint #6908068 was filed against TD Bank US Holding Company regarding Credit card or prepaid card specifically about Problem with a purchase shown on your statement. It was received by the CFPB on 2023-04-29T12:00:00-05:00.
How did TD Bank US Holding Company respond to this complaint?
The company responded with: "Closed with monetary relief". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit card or prepaid card) and describe your issue in detail.
Can I see other complaints against TD Bank US Holding Company?
Yes, visit the TD Bank US Holding Company company profile at readthecomplaint.com/company/td-bank-us-holding-company to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.