Student loan -- Dealing with your lender or servicer -- Complaint #6905969
Complaint Overview
Complaint ID: 6905969
Company: Nelnet, INC.
Product: Student loan
Sub-Product: Federal student loan servicing
Issue: Dealing with your lender or servicer
Sub-Issue: Trouble with how payments are being handled
State: Texas
ZIP Code: 77477
Date Received: 2023-04-28T12:00:00-05:00
Date Sent to Company: 2023-04-28T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
Nelnet is my student loan servicer. I was part of the XXXX vs. XXXX class action law suit. This case won, I was awarded {$45000.00}. Nelnet has taken this amount and applied it to my student loans. These loans were discharged. My wages were garnished in XXXX and XXXX and I made other payments. I am to receive a full refund for all payments made. Nelenet has deleted all of my payment history, statements ( only 2 statements show XX/XX/XXXX and XX/XX/XXXX ) and loan details. I attended XXXX XXXX XXXX Texas XXXX XX/XX/XXXX to XX/XX/XXXX, the school was fraudulent, hence the discharge. Nelnet won't give me a straight answer on how much my refund amount is? They have deleted federal documents which is against the law. I talked to the federal student aid customer service and was told Nelnet can get into big trouble for deleting federal documents, and they should not be able to delete any information on students accounts. Please help me get my refund and punitive damages. Nelnet is hiding and deleting nformation because they don't want to give students their refunds. I paid thousands and I only received a check in the amount of {$150.00}. I received a letter in the mail from Nelnet with this information. How will I know the real amount I paid since my payment history has been deleted? I have called Nelnet many times and I get a different answer every time. Nelnet can put in false information at this point since they have deleted my payment history and statements. I tried getting payment history through my bank but the bank only has statements available for the past 7 years. Nelnet needs to be investigated and made to pay my refund with punitive damages for their lack of integrity and fraudulent activity.
Frequently Asked Questions
What is Complaint #6905969 about?
Complaint #6905969 was filed against Nelnet, INC. regarding Student loan specifically about Dealing with your lender or servicer. It was received by the CFPB on 2023-04-28T12:00:00-05:00.
How did Nelnet, INC. respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Student loan) and describe your issue in detail.
Can I see other complaints against Nelnet, INC.?
Yes, visit the Nelnet, INC. company profile at readthecomplaint.com/company/nelnet-inc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.