Credit card or prepaid card -- Problem when making payments -- Complaint #6901407
Complaint Overview
Complaint ID: 6901407
Company: Grain Technology, INC.
Product: Credit card or prepaid card
Sub-Product: General-purpose credit card or charge card
Issue: Problem when making payments
Sub-Issue: Problem during payment process
State: Indiana
ZIP Code: 461XX
Date Received: 2023-04-27T12:00:00-05:00
Date Sent to Company: 2023-04-27T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Tags: Servicemember
Consumer Narrative
The only way I was able to pay the bill was through the app and at the time the app wasnt working correctly. They even sent me links to use and I screen recording the link not working and emailed them to them. They told me they was not allowed to take payments over the phone which was unusual to me. So in the process my credit had to suffer, I have reached out to them to pay the balance do on the card but I feel like since it wasnt my fault that I couldnt pay on time that they should fix all negative payments and they told me no.
Frequently Asked Questions
What is Complaint #6901407 about?
Complaint #6901407 was filed against Grain Technology, INC. regarding Credit card or prepaid card specifically about Problem when making payments. It was received by the CFPB on 2023-04-27T12:00:00-05:00.
How did Grain Technology, INC. respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit card or prepaid card) and describe your issue in detail.
Can I see other complaints against Grain Technology, INC.?
Yes, visit the Grain Technology, INC. company profile at readthecomplaint.com/company/grain-technology-inc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.