Mortgage -- Struggling to pay mortgage -- Complaint #6900250
Complaint Overview
Complaint ID: 6900250
Company: Midfirst Bank
Product: Mortgage
Sub-Product: FHA mortgage
Issue: Struggling to pay mortgage
State: Illinois
ZIP Code: 60451
Date Received: 2023-04-27T12:00:00-05:00
Date Sent to Company: 2023-04-27T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
I filed an application for a modification ( Partial claim ) with Midland Mortgage. The reasons were for increased expenses for the household and for my recently-diagnosed medical condition. On or about XX/XX/2023, Midland approved said application, but the payments for the modified mortgage has INCREASED the payment by {$400.00} per month. -- - I contacted Midland and asked why, and I was told that my interest rate was being doubled and that the payment was what it was. I asked if anything could be done and the person with whom I spoke said she would check. XXXX specifically asked her if this would affect this plan to ask, and she definitely said NO. *** -- - Nonetheless on XX/XX/2023, I received a default notice in the mail and logged on to see that the approval was changed to a DENIAL! I called and spoke with XXXX, XXXX XXXX, in the mitigation department, and she told me, to my surprise, that I had " refused '' the modification! Which I NEVER did. I was also told that the approved modification was dead and could not be revived. I was also told that I needed to re-apply and the payment could be different ( which I took to be higher ). I also understood that I could be out of luck altogether, because there is some new process where the options would be discussed over the phone ( which eliminates the paper trail, which existed with the prior approved plan ). -- - The end result is that I am losing my house because Midland acted to remove my options and offered a " plan '' that it knew I could not handle.
Frequently Asked Questions
What is Complaint #6900250 about?
Complaint #6900250 was filed against Midfirst Bank regarding Mortgage specifically about Struggling to pay mortgage. It was received by the CFPB on 2023-04-27T12:00:00-05:00.
How did Midfirst Bank respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Mortgage) and describe your issue in detail.
Can I see other complaints against Midfirst Bank?
Yes, visit the Midfirst Bank company profile at readthecomplaint.com/company/midfirst-bank to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.