Checking or savings account -- Managing an account -- Complaint #6895856
Complaint Overview
Complaint ID: 6895856
Company: Wells Fargo & Company
Product: Checking or savings account
Sub-Product: Checking account
Issue: Managing an account
Sub-Issue: Funds not handled or disbursed as instructed
State: Florida
ZIP Code: 33319
Date Received: 2023-04-26T12:00:00-05:00
Date Sent to Company: 2023-04-26T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
On XX/XX/2023 I received a text from Wells Fargo asking me to verify a transaction. So when I went to log in my account, there were a lot of transactions that werent authorized. I filed a claim that same night and they said that they will be on it. I called this morning of XX/XX/2023 and now they arent giving me a clear indication of when I could expect any of my funds and the resolution besides the standard blank statements they tell everyone. It is now the 8th business day and I only received {$85.00} of the money that is owed to me since the claim has been opened. Their 10th business day policy and it looks like they trying their hardest for me not to have my money. Fast forward, it is now XX/XX/XXXX and they have closed the cased saying i reported the transactions out of the 60 day window when I have evidence that is was within the time period. On the contrary, they credited me the {$58.00} that was supposedly from last year that they said they werent going to credit. Now they are saying they are not giving me nothing that was within the 60 days. Thats backwards and I want them to know how terrible their bank is. I still want my money Im owed. If it isnt resolved by the end of this week, my next step is legal action.
Frequently Asked Questions
What is Complaint #6895856 about?
Complaint #6895856 was filed against Wells Fargo & Company regarding Checking or savings account specifically about Managing an account. It was received by the CFPB on 2023-04-26T12:00:00-05:00.
How did Wells Fargo & Company respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Checking or savings account) and describe your issue in detail.
Can I see other complaints against Wells Fargo & Company?
Yes, visit the Wells Fargo & Company company profile at readthecomplaint.com/company/wells-fargo-company to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.