Credit card or prepaid card -- Other features, terms, or problems -- Complaint #6894704
Complaint Overview
Complaint ID: 6894704
Company: Wells Fargo & Company
Product: Credit card or prepaid card
Sub-Product: General-purpose credit card or charge card
Issue: Other features, terms, or problems
Sub-Issue: Other problem
State: Indiana
ZIP Code: 46410
Date Received: 2023-04-26T12:00:00-05:00
Date Sent to Company: 2023-04-26T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
I used the XXXX XXXX XXXX XXXX Credit Card to order a {$500.00} XXXX gift card online on XXXX to my address XXXX XXXX XXXXXXXX XXXX XXXXXXXX XXXX, XXXX, IN, XXXX. But I did not receive it. XXXX insisted that they have delivered it. There is no building number in the photo XXXX ( in the attachment ). Thus, they may not deliver my package. Even if they delivered it, I did not receive it so I guess that the package was stolen. According to the regulations shown in XXXX ( in the attachment ), my case satisfies that the " an item You purchase is damaged or stolen within the first ninety ( 90 ) days from the date of purchase ''. According to the XXXX, I filed a claim in the 90 days. Thus, I think that Wells Fargo should reimburse me {$500.00}. However, in the phone call recording " XXXXXXXX XXXX XXXX XXXX XXXX '', they said that they have lost my dispute and denied this claim. Thus, I would like to ask for help from the CFPB. Than you so much!
Frequently Asked Questions
What is Complaint #6894704 about?
Complaint #6894704 was filed against Wells Fargo & Company regarding Credit card or prepaid card specifically about Other features, terms, or problems. It was received by the CFPB on 2023-04-26T12:00:00-05:00.
How did Wells Fargo & Company respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit card or prepaid card) and describe your issue in detail.
Can I see other complaints against Wells Fargo & Company?
Yes, visit the Wells Fargo & Company company profile at readthecomplaint.com/company/wells-fargo-company to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.