Mortgage -- Trouble during payment process -- Complaint #6884320
Complaint Overview
Complaint ID: 6884320
Company: Northwest Bancshares INC
Product: Mortgage
Sub-Product: Conventional home mortgage
Issue: Trouble during payment process
State: New York
ZIP Code: 142XX
Date Received: 2023-04-24T12:00:00-05:00
Date Sent to Company: 2023-04-24T12:00:00-05:00
Company Response: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
I contacted Northwest Bank in XX/XX/2023 to get a clarification on the amount owed for my monthly mortgage payment since the amount kept varying with no explanation. The customer service agent said someone would look into it and me call me back to explain. I did not receive an explanation. I contacted Northwest today because at least my last payment was credited incorrectly. And prior payments seem to be credited to principal or interest with no rhyme or reason. I was hung up on and lice chat ended several times today while trying to get answers. This company is unable to explain how my payments are credited. I'm concerned my payments will continue to be mis-applied and my loan will go into default. This is unacceptable.
Frequently Asked Questions
What is Complaint #6884320 about?
Complaint #6884320 was filed against Northwest Bancshares INC regarding Mortgage specifically about Trouble during payment process. It was received by the CFPB on 2023-04-24T12:00:00-05:00.
How did Northwest Bancshares INC respond to this complaint?
The company responded with: "Closed with non-monetary relief". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Mortgage) and describe your issue in detail.
Can I see other complaints against Northwest Bancshares INC?
Yes, visit the Northwest Bancshares INC company profile at readthecomplaint.com/company/northwest-bancshares-inc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.