Credit card or prepaid card -- Problem with a purchase shown on your statement -- Complaint #6883916
Complaint Overview
Complaint ID: 6883916
Company: Block, INC.
Product: Credit card or prepaid card
Sub-Product: General-purpose credit card or charge card
Issue: Problem with a purchase shown on your statement
Sub-Issue: Credit card company isn't resolving a dispute about a purchase on your statement
State: New York
ZIP Code: 11101
Date Received: 2023-04-24T12:00:00-05:00
Date Sent to Company: 2023-04-24T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
I made purchase through cashapp on XX/XX/2022 for XXXX XXXX of {$120.00} through XXXX XXXX. The website states its same day appt but I havent heard from them, so I called and messaged them to have someone call em at XXXX but next me. I didnt hear back so I went to different provider and got medication for cheaper price. So when I messaged again for a refund, all of sudden the XXXX XXXX said they wont refund my money due to policy. They have no website about refund policy. So I asked cashapp for refund. Cashapp denied refund BECAUSE ON THEIR END IT SHOWES I MADE AUTHORIZE PURCHASE. they are so dumb. I never said i DIDNT make authorize purchase ; I said I didnt get my appt nor my medication so they need to return my money. I have proofs. Cash app is so stupid, honestly people shouldnt use cashapp as daily purchase transaction really, they are close to scheming scam.
Frequently Asked Questions
What is Complaint #6883916 about?
Complaint #6883916 was filed against Block, INC. regarding Credit card or prepaid card specifically about Problem with a purchase shown on your statement. It was received by the CFPB on 2023-04-24T12:00:00-05:00.
How did Block, INC. respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit card or prepaid card) and describe your issue in detail.
Can I see other complaints against Block, INC.?
Yes, visit the Block, INC. company profile at readthecomplaint.com/company/block-inc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.