Credit card or prepaid card -- Other features, terms, or problems -- Complaint #6883414
Complaint Overview
Complaint ID: 6883414
Company: Capital One Financial Corporation
Product: Credit card or prepaid card
Sub-Product: General-purpose credit card or charge card
Issue: Other features, terms, or problems
Sub-Issue: Problem with balance transfer
State: Washington
ZIP Code: 98030
Date Received: 2023-04-24T12:00:00-05:00
Date Sent to Company: 2023-04-24T12:00:00-05:00
Company Response: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
I processed a balance transfer from my XXXX credit card to pay off my XXXX XXXX XXXX credit card. I was charged the funds to my XXXX account but was not credited to my XXXX XXXX card. I contacted XXXX and verified that the information for the balance transfer was input correctly on their end and with the processor ( XXXX ) after some research, it appears that both XXXX XXXX XXXX and Capital One have XXXX XXXX es that start with the number XXXX and they are both in the XXXX XXXX XXXX, CA. When I requested a copy of the cashed balance transfer check from XXXX, it showed it was cashed by Capital One. It showed received on XX/XX/2023 and posted XX/XX/2023. I was told that there have been reports from other XXXX members stating that Capital One is receiving and cashing balance transfer checks for other members who do not have accounts with them, rather than returning the funds. I am now left paying at both institutions instead of saving money with the 0 % balance transfer promotion that I was trying to use. As a result of this, I was also charged a {$29.00} late fee from XXXX XXXX XXXX because the payment didnt get there when it was supposed to. I am beyond frustrated and need the situation sorted and interest reimbursed.
Frequently Asked Questions
What is Complaint #6883414 about?
Complaint #6883414 was filed against Capital One Financial Corporation regarding Credit card or prepaid card specifically about Other features, terms, or problems. It was received by the CFPB on 2023-04-24T12:00:00-05:00.
How did Capital One Financial Corporation respond to this complaint?
The company responded with: "Closed with monetary relief". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit card or prepaid card) and describe your issue in detail.
Can I see other complaints against Capital One Financial Corporation?
Yes, visit the Capital One Financial Corporation company profile at readthecomplaint.com/company/capital-one-financial-corporation to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.