Money transfer, virtual currency, or money service -- Fraud or scam -- Complaint #6877344
Complaint Overview
Complaint ID: 6877344
Company: Wells Fargo & Company
Product: Money transfer, virtual currency, or money service
Sub-Product: Traveler's check or cashier's check
Issue: Fraud or scam
State: California
ZIP Code: 95340
Date Received: 2023-04-22T12:00:00-05:00
Date Sent to Company: 2023-04-22T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
i was contacted XXXX told i have a claim at Wells fargo XXXX on XXXX i was told the case was closed due to my not responding to their contact. on XXXX, no call had been made. no phone number on record as having been called. i had responded on XXXX the case was reopened XXXX XXXX told to wait 10 days. when i called back i was told the case had never been reopened and i had been lied to by the girl who told me someone had tried to cash cashiers checks written to me. i was raged on while i was standing in the bank in XXXX on XXXX laughed at. asked my mothers name. not asked her maiden name. teller told me i needed to give that. the case was only reopened after i said i was calling the police. XXXX. new case openedXXXX. it went from mother buying me a cashiers check to mother buying herself a cashiers check 12yrs after she passed. I called the XXXX police XXXX reported everything, identity theft i have been raged on and told just to walk away non stop. laughed at. told i can not prove i was left anything. raged on. i only got a case worker after i requested an Attorney contact them thru social media. called pd a week ago, officer said they had the info from investigating. i asked them to call the bank on Monday and speak with XXXX XXXX went thru 5 case workers. told by management no one had done anything XXXX got XXXX as case worker. they claim they are doing research, which they claimed before. they still have not done anything. today i called to check. was told new case worker called me, that i did not respond. no phone call came in. none. no message left. they had my number on record. I am being called a liar. told to provide my mothers death certificate and proof that i have the right to handle her affairs. the check was bought for me. some one tried to cash it and was stopped by law. i am being verbally and mentally abused by them. they will do nothing even with law stepping in. I can not tell you how many times the case was closed, this after they were told i did not know what i was left. they demanded i show them proof, raging on me.
Frequently Asked Questions
What is Complaint #6877344 about?
Complaint #6877344 was filed against Wells Fargo & Company regarding Money transfer, virtual currency, or money service specifically about Fraud or scam. It was received by the CFPB on 2023-04-22T12:00:00-05:00.
How did Wells Fargo & Company respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Money transfer, virtual currency, or money service) and describe your issue in detail.
Can I see other complaints against Wells Fargo & Company?
Yes, visit the Wells Fargo & Company company profile at readthecomplaint.com/company/wells-fargo-company to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.