Credit card or prepaid card -- Problem with a purchase shown on your statement -- Complaint #6877177
Complaint Overview
Complaint ID: 6877177
Company: Wells Fargo & Company
Product: Credit card or prepaid card
Sub-Product: General-purpose credit card or charge card
Issue: Problem with a purchase shown on your statement
Sub-Issue: Card was charged for something you did not purchase with the card
State: Kansas
ZIP Code: 668XX
Date Received: 2023-04-22T12:00:00-05:00
Date Sent to Company: 2023-04-22T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Tags: Servicemember
Consumer Narrative
I had fraudulent activity on my Credit Card with Welks Fargo, I spoke to the Fraud Department and file an investigation and told them that I was not responsible for the charges XXXX. XXXX XXXX XXXX. XXXX XXXX XXXX. XXXX KS XXXX XXXX XXXX. XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXXXXXX. All of these were put back on my Credit Card because they said that they did an investigation and the card was in my possession which it was not, it was lost, I'm not going to pay for something that I'm not responsible for. Wellsfargo in my opinion is horrible.
Frequently Asked Questions
What is Complaint #6877177 about?
Complaint #6877177 was filed against Wells Fargo & Company regarding Credit card or prepaid card specifically about Problem with a purchase shown on your statement. It was received by the CFPB on 2023-04-22T12:00:00-05:00.
How did Wells Fargo & Company respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit card or prepaid card) and describe your issue in detail.
Can I see other complaints against Wells Fargo & Company?
Yes, visit the Wells Fargo & Company company profile at readthecomplaint.com/company/wells-fargo-company to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.