Debt collection -- Communication tactics -- Complaint #6877001
Complaint Overview
Complaint ID: 6877001
Company: Citizens Financial Group, INC.
Product: Debt collection
Sub-Product: Private student loan debt
Issue: Communication tactics
Sub-Issue: Called before 8am or after 9pm
State: Georgia
ZIP Code: 30144
Date Received: 2023-04-22T12:00:00-05:00
Date Sent to Company: 2023-04-22T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
This company needs to be looked into for how they structure their student loans. They separate the loans by semester therefore youre paying additional interest, unnecessary reporting on credit file, etc. In addition, they call non stop and mail a plethora of notices weekly. Something is not right about how they do business and needs investigating.
Frequently Asked Questions
What is Complaint #6877001 about?
Complaint #6877001 was filed against Citizens Financial Group, INC. regarding Debt collection specifically about Communication tactics. It was received by the CFPB on 2023-04-22T12:00:00-05:00.
How did Citizens Financial Group, INC. respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Debt collection) and describe your issue in detail.
Can I see other complaints against Citizens Financial Group, INC.?
Yes, visit the Citizens Financial Group, INC. company profile at readthecomplaint.com/company/citizens-financial-group-inc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.