Money transfer, virtual currency, or money service -- Other transaction problem -- Complaint #6874315
Complaint Overview
Complaint ID: 6874315
Company: Moneygram Payment Systems Worldwide INC
Product: Money transfer, virtual currency, or money service
Sub-Product: Domestic (US) money transfer
Issue: Other transaction problem
State: Connecticut
ZIP Code: 06053
Date Received: 2023-04-21T12:00:00-05:00
Date Sent to Company: 2023-04-21T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
An authorized subscription payment was made on my XXXX ID. I called XXXX for a refund and I was told that I have been paying for XXXX XXXX for the past 4 months and a refund of {$450.00} will be sent to me. I was asked for my drivers license, last 4 of my social security number, name and address. I was told these were updates to my XXXX ID due to me changing my address and phone number. Changes were made to my XXXX ID by an authorized person.Unknowingly, there was an unauthorized transaction made from nutmeg credit union to money gram. An unauthorized money transfer if {$450.00} sent withdrawn directly from my bank to money gram.
Frequently Asked Questions
What is Complaint #6874315 about?
Complaint #6874315 was filed against Moneygram Payment Systems Worldwide INC regarding Money transfer, virtual currency, or money service specifically about Other transaction problem. It was received by the CFPB on 2023-04-21T12:00:00-05:00.
How did Moneygram Payment Systems Worldwide INC respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Money transfer, virtual currency, or money service) and describe your issue in detail.
Can I see other complaints against Moneygram Payment Systems Worldwide INC?
Yes, visit the Moneygram Payment Systems Worldwide INC company profile at readthecomplaint.com/company/moneygram-payment-systems-worldwide-inc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.