Payday loan, title loan, or personal loan -- Problem with the payoff process at the end of the loan -- Complaint #6873984
Complaint Overview
Complaint ID: 6873984
Company: Paypal Holdings, INC
Product: Payday loan, title loan, or personal loan
Sub-Product: Installment loan
Issue: Problem with the payoff process at the end of the loan
State: Texas
ZIP Code: 78641
Date Received: 2023-04-21T12:00:00-05:00
Date Sent to Company: 2023-04-21T12:00:00-05:00
Company Response: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Tags: Servicemember
Consumer Narrative
I spoke with XXXX XXXX on XX/XX/2023 to discuss problems I have encountered because they mistakenly took 4 loan payments out in XXXX on the same date. We did not recover from fees and unpaid obligations. I asked for a loan payment waiver for two months. They said they would try to get an approval for my request since they made a mistake in XXXX. They called me back on XX/XX/2023 and said my waiver was approved. They stated that they wouldn't take money out for one month. On XX/XX/XXXX, they took two payments out and when I called to complain, they said that the waiver started on the XXXX XXXX XXXX. Today, on XX/XX/2023, they took out 1 payment. I called to let them know, they said that only one payment was waived. I let them know that both loans were supposed to be waived. I also let them know that I never received any documentation acknowledging the loan waiver. The agent I spoke with, XXXX, XXXX is her agent number, said that they did not send any information. I had known that only one loan was waived, I could've tried to prepare for it. They never sent any information to me. Their actions are reckless and predatory. Their mismanagement of my loans have caused me tremendous financial devastation. Please help.
Frequently Asked Questions
What is Complaint #6873984 about?
Complaint #6873984 was filed against Paypal Holdings, INC regarding Payday loan, title loan, or personal loan specifically about Problem with the payoff process at the end of the loan. It was received by the CFPB on 2023-04-21T12:00:00-05:00.
How did Paypal Holdings, INC respond to this complaint?
The company responded with: "Closed with monetary relief". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Payday loan, title loan, or personal loan) and describe your issue in detail.
Can I see other complaints against Paypal Holdings, INC?
Yes, visit the Paypal Holdings, INC company profile at readthecomplaint.com/company/paypal-holdings-inc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.