Vehicle loan or lease -- Problems at the end of the loan or lease -- Complaint #6873571
Complaint Overview
Complaint ID: 6873571
Company: Wells Fargo & Company
Product: Vehicle loan or lease
Sub-Product: Loan
Issue: Problems at the end of the loan or lease
Sub-Issue: Unable to receive car title or other problem after the loan is paid off
State: Florida
ZIP Code: 32750
Date Received: 2023-04-21T12:00:00-05:00
Date Sent to Company: 2023-04-21T12:00:00-05:00
Company Response: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Tags: Servicemember
Consumer Narrative
In XXXX XXXX XXXX I moved from XXXX XXXX to XXXX. In order to register the vehicle, the title needs to be transferred to XXXX, or the lien company needs to send a refusal letter. One two separate occasions ( XX/XX/XXXX, and XX/XX/XXXX ), the XXXXXXXX XXXX Tax Collector 's office has sent requests to Wells Fargo for either the original title of the vehicle loan, or a refusal letter. Both requests have been ignore by Wells Fargo. Tomorrow, XX/XX/2023 the registration on my vehicle will expire rendering it undrivable. My insurance company, XXXX, will drop coverage as soon as the vehicle becomes unregistered. To date, the only response from Wells Fargo, was directions to have the XXXX XXXX Tax Collector 's Office send them a request for the title. Which they have already done, twice, prior to Wells Fargo 's response, telling them to do what they already did. Beginning Sunday morning, I will have loss of use of my vehicle. It will become unregistered, uninsured, and unusable. I'm sure becoming unregistered and uninsured violates some provision of my auto loan, allowing Wells Fargo to seize me vehicle.
Frequently Asked Questions
What is Complaint #6873571 about?
Complaint #6873571 was filed against Wells Fargo & Company regarding Vehicle loan or lease specifically about Problems at the end of the loan or lease. It was received by the CFPB on 2023-04-21T12:00:00-05:00.
How did Wells Fargo & Company respond to this complaint?
The company responded with: "Closed with non-monetary relief". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Vehicle loan or lease) and describe your issue in detail.
Can I see other complaints against Wells Fargo & Company?
Yes, visit the Wells Fargo & Company company profile at readthecomplaint.com/company/wells-fargo-company to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.