Money transfer, virtual currency, or money service -- Fraud or scam -- Complaint #6873418
Complaint Overview
Complaint ID: 6873418
Company: Webster Bank, National Association
Product: Money transfer, virtual currency, or money service
Sub-Product: Mobile or digital wallet
Issue: Fraud or scam
State: Michigan
ZIP Code: 48047
Date Received: 2023-04-21T12:00:00-05:00
Date Sent to Company: 2023-04-21T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
I opened a 12 month cd account with Webster Bank through their online banking which is briodirect. After opening the account I had {$20000.00} transferred from my XXXX XXXX XXXX savings account into the cd. XXXX XXXX XXXX has verified the routing number and clearing account number and also received confirmation from Webster Bank that they received my money. Webster Bank denies all of this and says that they never got my money and that it is an issue with XXXX XXXX XXXX. I have filed a claim with XXXX XXXXXXXX XXXX but the claim will take up to 45 days to get my money back. In the meantime I'm out {$20000.00}.
Frequently Asked Questions
What is Complaint #6873418 about?
Complaint #6873418 was filed against Webster Bank, National Association regarding Money transfer, virtual currency, or money service specifically about Fraud or scam. It was received by the CFPB on 2023-04-21T12:00:00-05:00.
How did Webster Bank, National Association respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Money transfer, virtual currency, or money service) and describe your issue in detail.
Can I see other complaints against Webster Bank, National Association?
Yes, visit the Webster Bank, National Association company profile at readthecomplaint.com/company/webster-bank-national-association to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.