Checking or savings account -- Closing an account -- Complaint #6869387
Complaint Overview
Complaint ID: 6869387
Company: Wells Fargo & Company
Product: Checking or savings account
Sub-Product: Savings account
Issue: Closing an account
Sub-Issue: Funds not received from closed account
State: Texas
ZIP Code: XXXXX
Date Received: 2023-04-20T12:00:00-05:00
Date Sent to Company: 2023-04-20T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Tags: Older American, Servicemember
Consumer Narrative
Went to Wells Fargo Bank on XXXX XXXX XXXX XXXX XXXX XXXX ) and closed the Money Market Account at XXXX XXXX on XXXX. Banker closed the account but couldn't print a check or reopen the closed account. I WAITED UNTIL CLOSING TIME AT XXXX XXXX CST, AS THE OFFICE CLOSED. Banker was put on hold with their tech department and yet nothing could be done. I departed the bank and as of now, no call nor a notice of when funds will be given to me. FRUSTRATION AND LACK OF TIME TO HANDLE THIS BANKS INEPTNESS IS BEYOND COMPREHENSION. I am a XXXX XXXX, a XXXXXXXX XXXX and an XXXX XXXX of a XXXX Veteran ... ... so how does one get anything done. Please provide me a solution or investigate this banks procedures and a contingency plan for such issues.
Frequently Asked Questions
What is Complaint #6869387 about?
Complaint #6869387 was filed against Wells Fargo & Company regarding Checking or savings account specifically about Closing an account. It was received by the CFPB on 2023-04-20T12:00:00-05:00.
How did Wells Fargo & Company respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Checking or savings account) and describe your issue in detail.
Can I see other complaints against Wells Fargo & Company?
Yes, visit the Wells Fargo & Company company profile at readthecomplaint.com/company/wells-fargo-company to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.