Credit card or prepaid card -- Problem with a purchase or transfer -- Complaint #6868752
Complaint Overview
Complaint ID: 6868752
Company: Albert Corporation
Product: Credit card or prepaid card
Sub-Product: General-purpose prepaid card
Issue: Problem with a purchase or transfer
Sub-Issue: Card company isn't resolving a dispute about a purchase or transfer
State: Michigan
ZIP Code: 494XX
Date Received: 2023-04-20T12:00:00-05:00
Date Sent to Company: 2023-04-20T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
They are not releasing my money. I attempted a purchase on Friday XX/XX/XXXX at XXXX XXXX in the amount of {$2500.00} but the merchant was unable to process the transaction and I immediately received a screen that said " your transaction could not be completed ''. The money is gone from my Albert account. The screen says it could pend for XXXX to XXXX days. It's been XXXX days total and XXXX full business days and I still don't have my funds back. Albert initially told me the hold would release in XXXX and now they're saying XXXX. They refuse to give me a statement on their letterhead to give to the merchant and they refuse to release the funds. The merchant has given me proof that the transaction didn't even begin processing on their end. I submitted the merchant proof to Albert and they STILL will not release my money. THEY ARE THEIVES. THERE IS NO NUMBER TO EVEN CONTACT THEM ON! I keep waiting for texts from them.
Frequently Asked Questions
What is Complaint #6868752 about?
Complaint #6868752 was filed against Albert Corporation regarding Credit card or prepaid card specifically about Problem with a purchase or transfer. It was received by the CFPB on 2023-04-20T12:00:00-05:00.
How did Albert Corporation respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit card or prepaid card) and describe your issue in detail.
Can I see other complaints against Albert Corporation?
Yes, visit the Albert Corporation company profile at readthecomplaint.com/company/albert-corporation to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.