Credit card or prepaid card -- Problem with a purchase shown on your statement -- Complaint #6868452
Complaint Overview
Complaint ID: 6868452
Company: Capital One Financial Corporation
Product: Credit card or prepaid card
Sub-Product: General-purpose credit card or charge card
Issue: Problem with a purchase shown on your statement
Sub-Issue: Credit card company isn't resolving a dispute about a purchase on your statement
State: Florida
ZIP Code: 33076
Date Received: 2023-04-20T12:00:00-05:00
Date Sent to Company: 2023-04-20T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
I went to a XXXX XXXX in the XXXX called XXXX XXXX. Upon my arival the pool was green and missing chunks of marcite. I than said lets go to the beach the beach was closed because XXXX XXXX was in port and they had exclusive rights to the beach. we then proceeded back to the holtel for dinner and found out that half the resturants were closed becaused due to lack of customers. this was a completely wasted trip I was totally disatified and let the manager know. I never signed the bill due to my disatifaction. The XXXX charged my card that I held the reservation with. i contacted and wrote my dispute to capital one sent them pictures of the green pool they said matercard does not except pictures in disputes lol this is totaly unexceptable!! people need to be responisble for there lack of effort to keep the property clean and running as per the advertisement. i am not paying for a vacation that i could not enjoy!!!!
Frequently Asked Questions
What is Complaint #6868452 about?
Complaint #6868452 was filed against Capital One Financial Corporation regarding Credit card or prepaid card specifically about Problem with a purchase shown on your statement. It was received by the CFPB on 2023-04-20T12:00:00-05:00.
How did Capital One Financial Corporation respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit card or prepaid card) and describe your issue in detail.
Can I see other complaints against Capital One Financial Corporation?
Yes, visit the Capital One Financial Corporation company profile at readthecomplaint.com/company/capital-one-financial-corporation to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.