Credit card or prepaid card -- Problem with a purchase shown on your statement -- Complaint #6868350
Complaint Overview
Complaint ID: 6868350
Company: Wells Fargo & Company
Product: Credit card or prepaid card
Sub-Product: General-purpose credit card or charge card
Issue: Problem with a purchase shown on your statement
Sub-Issue: Card was charged for something you did not purchase with the card
State: Nevada
ZIP Code: 89011
Date Received: 2023-04-20T12:00:00-05:00
Date Sent to Company: 2023-04-20T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
Someone from corporate needs to call me immediately my credit card was STOLEN and I have fraud charges on my account. I contacted fraud and let them know the charges were removed now the charges were placed back on my account!!!! This is unacceptable!!!!!!! SOMEONE NEEDS TO CALL ME NOW!!!!! THESE ARE FRAUD and not authorized!!!!!!!!!!! These charges need to be taken off immediately as my card was stolen! When I called I was Informed they denied my claim because in previous fraud case that had been used at a prior merchant in a fraud claim even though the case was considered fraud. I can not control that my card has been stolen before and used at places in XXXX XXXX how is that my issue? There is so many places you can use this card. I never did business with these merchants or XXXX either its fraud my card was stolen. So was a few others and they already resolved their fraud claims in my favor. Get these off my account! Someone needs to call me now!!! XXXX
Frequently Asked Questions
What is Complaint #6868350 about?
Complaint #6868350 was filed against Wells Fargo & Company regarding Credit card or prepaid card specifically about Problem with a purchase shown on your statement. It was received by the CFPB on 2023-04-20T12:00:00-05:00.
How did Wells Fargo & Company respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit card or prepaid card) and describe your issue in detail.
Can I see other complaints against Wells Fargo & Company?
Yes, visit the Wells Fargo & Company company profile at readthecomplaint.com/company/wells-fargo-company to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.