Debt collection -- Attempts to collect debt not owed -- Complaint #6864312
Complaint Overview
Complaint ID: 6864312
Company: Waypoint Resource Group, LLC
Product: Debt collection
Sub-Product: Other debt
Issue: Attempts to collect debt not owed
Sub-Issue: Debt was paid
State: New York
ZIP Code: XXXXX
Date Received: 2023-04-19T12:00:00-05:00
Date Sent to Company: 2023-04-19T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
Receivables Performance placed a collection account on my credit bureau reports for a bill from XXXX XXXX. This was for an XXXX I purchased from XXXX XXXX. I returned the phone and cancelled the service within the 14 day return period. I have a receipt for the returned phone. I contacted XXXX XXXX several times and was assured the issue was taken care of. However, I continued to received bills. Then on XX/XX/23, this collection account showed up on my credit reports. I contacted Receivables Performance to dispute the charge and was advised to email them my receipt for the returned phone, and I was advised it would take 48 hours for them to review and correct this. On XX/XX/23, I emailed the receipt to : XXXX. I received no response within the promised 2 day timeframe. On XX/XX/23, I called Receivables Performance and spoke to an individual in the " Escalations Department '' who advised he was was unwilling to search through the " hundreds '' of emails they receive, and moreover, that there was nothing they could do about it. Instead, he attempted to get me to pay. I am NOT interested in paying for an item I returned. The reference number given by Receivables Performance is XXXX
Frequently Asked Questions
What is Complaint #6864312 about?
Complaint #6864312 was filed against Waypoint Resource Group, LLC regarding Debt collection specifically about Attempts to collect debt not owed. It was received by the CFPB on 2023-04-19T12:00:00-05:00.
How did Waypoint Resource Group, LLC respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Debt collection) and describe your issue in detail.
Can I see other complaints against Waypoint Resource Group, LLC?
Yes, visit the Waypoint Resource Group, LLC company profile at readthecomplaint.com/company/waypoint-resource-group-llc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.