Money transfer, virtual currency, or money service -- Unauthorized transactions or other transaction problem -- Complaint #6863692
Complaint Overview
Complaint ID: 6863692
Company: Block, INC.
Product: Money transfer, virtual currency, or money service
Sub-Product: Mobile or digital wallet
Issue: Unauthorized transactions or other transaction problem
State: Louisiana
ZIP Code: 70607
Date Received: 2023-04-19T12:00:00-05:00
Date Sent to Company: 2023-04-19T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
I received my IRS deposit on XXXX XXXX to my cash app account. I didnt even have it in there for an hour and I proceeded to transfer the funds of {$5000.00} to XXXXXXXX XXXX at XXXXXXXX XXXX the same day to another online mobile banking app because I needed use to the funds on that paticular account at the moment. Due to my fault, I didnt realize XXXX banking app had a limit restriction in which resulted in the transfer being rejected and had to wait a week before the funds were sent back to cash app according to XXXX . After that time, I have reached out to cash app and opened a case as to the investigation of my missing funds. Cash app did state in writing on the support help option that they were able to confirm with XXXXXXXX XXXX that the funds were released. Now, it has almost been another week and cash app is still showing a XXXX balance. I have reached out several times to cash app regarding my missing funds and I was given a report number of XXXX in the investigation as to where my funds are. This was strictly a transfer of funds with no purchases made in between. Im sick to my stomach that all my hard earned tax return is now just missing somewhere in virtual space and that was all the money I had and each day has been extremely critical in surviving without any money to do so. I will enclose a copy of supporting document showing the deposit and release of my funds via internet to these institutions as follows, but I am just now left desperately seeking my funds with cash app having absolutely no answers whatsoever as to where my money is. They are just saying they are looking into it, but several business days have surpassed and still no word with no supervisor or governing ranked person or establishment to speak to. Im afraid if I just keep taking their excuse less responses day after day without resolution, my situation will surely turn detrimental. Im reaching out for help now to assist me in getting my funds to me before its too late. Thank you. XXXX XXXX
Frequently Asked Questions
What is Complaint #6863692 about?
Complaint #6863692 was filed against Block, INC. regarding Money transfer, virtual currency, or money service specifically about Unauthorized transactions or other transaction problem. It was received by the CFPB on 2023-04-19T12:00:00-05:00.
How did Block, INC. respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Money transfer, virtual currency, or money service) and describe your issue in detail.
Can I see other complaints against Block, INC.?
Yes, visit the Block, INC. company profile at readthecomplaint.com/company/block-inc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.