Checking or savings account -- Managing an account -- Complaint #6863123
Complaint Overview
Complaint ID: 6863123
Company: Chime Financial INC
Product: Checking or savings account
Sub-Product: Checking account
Issue: Managing an account
Sub-Issue: Problem using a debit or ATM card
State: Florida
ZIP Code: 32907
Date Received: 2023-04-19T12:00:00-05:00
Date Sent to Company: 2023-04-19T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
I have disputed two transactions with Chime Bank where the products/services were not provided and the company refused to issue a refund. Chime claims to investigate the disputes, but doesnt. When I submitted rebuttals and requested their investigation documentation, they refuse to provide the documentation or further investigate the claims. I dont hear back despite repeated emails. With the most recent dispute, I was told the documentation would be provided within 10 days, which was over a week ago and then extended further and they still havent sent the documentation.
Frequently Asked Questions
What is Complaint #6863123 about?
Complaint #6863123 was filed against Chime Financial INC regarding Checking or savings account specifically about Managing an account. It was received by the CFPB on 2023-04-19T12:00:00-05:00.
How did Chime Financial INC respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Checking or savings account) and describe your issue in detail.
Can I see other complaints against Chime Financial INC?
Yes, visit the Chime Financial INC company profile at readthecomplaint.com/company/chime-financial-inc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.