Money transfer, virtual currency, or money service -- Unauthorized transactions or other transaction problem -- Complaint #6858929
Complaint Overview
Complaint ID: 6858929
Company: Paypal Holdings, INC
Product: Money transfer, virtual currency, or money service
Sub-Product: Mobile or digital wallet
Issue: Unauthorized transactions or other transaction problem
State: Connecticut
ZIP Code: 06840
Date Received: 2023-04-18T12:00:00-05:00
Date Sent to Company: 2023-04-18T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
On XX/XX/XXXX, I was asked to pay someone XXXX dollar and I put it through " goods and services ' and then they gave me the money back because they wanted it through friends and family. Venmo went ahead and suspended by account for 180 days. I reached out to them and they have a very murky and difficult system, every response was a form letter that they are holding my XXXX dollars for 180 days. It's been 180 days. I had been saving for my kids XXXX presents in the app and it totally messed up my ability to get them presents. let me be clear. I did nothing wrong and have never ever stolen anything or scammed anyone in my whole life. Venmo regarding request # XXXX.
Frequently Asked Questions
What is Complaint #6858929 about?
Complaint #6858929 was filed against Paypal Holdings, INC regarding Money transfer, virtual currency, or money service specifically about Unauthorized transactions or other transaction problem. It was received by the CFPB on 2023-04-18T12:00:00-05:00.
How did Paypal Holdings, INC respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Money transfer, virtual currency, or money service) and describe your issue in detail.
Can I see other complaints against Paypal Holdings, INC?
Yes, visit the Paypal Holdings, INC company profile at readthecomplaint.com/company/paypal-holdings-inc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.