Checking or savings account -- Closing an account -- Complaint #6852634
Complaint Overview
Complaint ID: 6852634
Company: PNC Bank N.A.
Product: Checking or savings account
Sub-Product: Checking account
Issue: Closing an account
Sub-Issue: Company closed your account
State: New Jersey
ZIP Code: 07712
Date Received: 2023-04-17T12:00:00-05:00
Date Sent to Company: 2023-04-17T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Tags: Older American
Consumer Narrative
On XXXX XXXX XXXX XXXX XXXX I went to my local XXXX NJ branch of PNC Bank to open a joint account with my brother and sister in law who were both visiting from XXXX. I have a 30+ year relationship with this bank having joined with my spouse in XXXX of XXXX. My XXXX adult daughters also hold accounts in the same branch. At no time was I ever given any indication that there would be problems with the account. Indeed, that day, we deposited {$5000.00} into it. On XX/XX/XXXX, I received a letter from the bank indicating the account had been closed. No explanation given. I have called the indicated number. The bank does not answer the line with a live person. In fact, they do not return calls. So I wrote a letter which I will attach. Today, I have received a phone call. Pure and simple, it is what I expected : the bank has the right to close your account at any time and for whatever reason " just the same way you can close your account at any time and for whatever reason ''. I find this disappointing and also, a poor commercial practice. For one month the bank was happy to keep our money until they decided, for an unknown reason, to sever the relationship. We could have and probably will select another bank that can cater to our situation ( e.g., a US citizen that wishes to open a joint account with non-resident relatives ). The only account closed was the joint account with my brother and sister in law. I suspect there is nothing in the law that can help me redress with the bank but I wish to nonetheless file notice with CFPB this is one problem that needs to be fixed. At the very least, banks should be able to explain why the took action to close and also, they should be able to explain their policies for opening accounts with non-residents.
Frequently Asked Questions
What is Complaint #6852634 about?
Complaint #6852634 was filed against PNC Bank N.A. regarding Checking or savings account specifically about Closing an account. It was received by the CFPB on 2023-04-17T12:00:00-05:00.
How did PNC Bank N.A. respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Checking or savings account) and describe your issue in detail.
Can I see other complaints against PNC Bank N.A.?
Yes, visit the PNC Bank N.A. company profile at readthecomplaint.com/company/pnc-bank-n-a to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.