Money transfer, virtual currency, or money service -- Problem with customer service -- Complaint #6852616
Complaint Overview
Complaint ID: 6852616
Company: Affirm Holdings, INC
Product: Money transfer, virtual currency, or money service
Sub-Product: Refund anticipation check
Issue: Problem with customer service
State: California
ZIP Code: 92027
Date Received: 2023-04-17T12:00:00-05:00
Date Sent to Company: 2023-04-17T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
I used Affirm to purchase items from XXXX and XXXX. Theys ere both returned and credited to the -original form of payment, Affirm. I had to send the credit recipes to Affirm six times because the kept losing the emails, so they say. I also included both the XXXX and XXXX return policies where it states that credit is issued to the original form of payment. Affirm refuses to credit me back, Affirm told me I did not need to pay the balances, which were minimal, {$40.00} for XXXX and {$29.00} for XXXX because they ere under dispute, everything else was paid by me to Affirm. Affirm never corrected this I paid the balances even though I did not need to, I have a XXXX balance with Affirm and they still refuse to correct this. I have everything documented and will be happy to send it to your email address upon request. I can not attach the email string as a document ; however I can forward the many, many emails to you if there is an email to do that. Please advise. Thanks
Frequently Asked Questions
What is Complaint #6852616 about?
Complaint #6852616 was filed against Affirm Holdings, INC regarding Money transfer, virtual currency, or money service specifically about Problem with customer service. It was received by the CFPB on 2023-04-17T12:00:00-05:00.
How did Affirm Holdings, INC respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Money transfer, virtual currency, or money service) and describe your issue in detail.
Can I see other complaints against Affirm Holdings, INC?
Yes, visit the Affirm Holdings, INC company profile at readthecomplaint.com/company/affirm-holdings-inc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.