Credit card or prepaid card -- Problem with a purchase shown on your statement -- Complaint #6847238
Complaint Overview
Complaint ID: 6847238
Company: Wells Fargo & Company
Product: Credit card or prepaid card
Sub-Product: General-purpose credit card or charge card
Issue: Problem with a purchase shown on your statement
Sub-Issue: Card was charged for something you did not purchase with the card
State: Illinois
ZIP Code: 60014
Date Received: 2023-04-16T12:00:00-05:00
Date Sent to Company: 2023-04-16T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Tags: Older American, Servicemember
Consumer Narrative
Wells Fargo continues to hold me responsible for fraudulent charges on my credit card ending in XXXX. The charges totaled {$720.00} and I am a XXXX XXXX XXXX who can not afford to pay for purchases I did not make. I nor anyone else in known to me made these charges. Federal law limits my responsibility for unauthorized charges to {$50.00} and I have already reported identity theft. Wells Fargo is using unethical practices by trying to hold me responsible for the total amount of the charges. In fact, I have already had to make the minimum payment due on the account balance which is equal to the fraudulent charges of XXXX.
Frequently Asked Questions
What is Complaint #6847238 about?
Complaint #6847238 was filed against Wells Fargo & Company regarding Credit card or prepaid card specifically about Problem with a purchase shown on your statement. It was received by the CFPB on 2023-04-16T12:00:00-05:00.
How did Wells Fargo & Company respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit card or prepaid card) and describe your issue in detail.
Can I see other complaints against Wells Fargo & Company?
Yes, visit the Wells Fargo & Company company profile at readthecomplaint.com/company/wells-fargo-company to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.