Credit card or prepaid card -- Other features, terms, or problems -- Complaint #6841961
Complaint Overview
Complaint ID: 6841961
Company: Truist Financial Corporation
Product: Credit card or prepaid card
Sub-Product: General-purpose credit card or charge card
Issue: Other features, terms, or problems
Sub-Issue: Credit card company forcing arbitration
State: Georgia
ZIP Code: 30263
Date Received: 2023-04-14T12:00:00-05:00
Date Sent to Company: 2023-04-14T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Tags: Older American
Consumer Narrative
My credit card was supposed to be a prepaid credit card with a secure {$300.00} deposit for only 1 yr, " card issue date XX/XX/XXXX and it is now XX/XX/XXXX and this card is still in the prepaid status! i started with suntrust, then bb & t and now truist, " why am i now paying credit card fees and interest on my own {$300.00} " plus i now pay an annual fee and now trusit is saying that the reason why my secure card has not been changed to a unsecure credit card is because i only made the minimum amount payments, { NO TRUE! ] " no payments have never been missed or late since XXXX, '' truist said to me that i can never change to a unsecure if they return my {$300.00} deposit, " so to me i, am forever trapped paying 28 % interest on my own {$300.00} every month plus a {$39.00} annual fee1 thank you, XXXX XXXX
Frequently Asked Questions
What is Complaint #6841961 about?
Complaint #6841961 was filed against Truist Financial Corporation regarding Credit card or prepaid card specifically about Other features, terms, or problems. It was received by the CFPB on 2023-04-14T12:00:00-05:00.
How did Truist Financial Corporation respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit card or prepaid card) and describe your issue in detail.
Can I see other complaints against Truist Financial Corporation?
Yes, visit the Truist Financial Corporation company profile at readthecomplaint.com/company/truist-financial-corporation to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.