Credit reporting, credit repair services, or other personal consumer reports -- Incorrect information on your report -- Complaint #6841315
Complaint Overview
Complaint ID: 6841315
Company: Wells Fargo & Company
Product: Credit reporting, credit repair services, or other personal consumer reports
Sub-Product: Credit reporting
Issue: Incorrect information on your report
Sub-Issue: Information belongs to someone else
State: Utah
ZIP Code: 84107
Date Received: 2023-04-14T12:00:00-05:00
Date Sent to Company: 2023-04-14T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
I am a victim of fraud. I have filed a complaint with the FTC. Wells Fargo has been unresponsive to correct my credit report. On the evening of XX/XX/XXXX, a thief used my Wells Fargo credit card to make two online purchases with XXXX and XXXX. He then turned off my credit card and verbally changed my mailing address to an address in XXXX, CA by calling into Wells Fargo, providing my authentication information associated with this card. The morning of XX/XX/XXXX, I called Wells Fargo card fraud department, reported the unauthorized charges, filed a fraud complaint, canceled my credit card and ordered a new credit card. On XX/XX/XXXX, the thief applied for a new credit card with XXXX XXXXXXXX XXXX using my social security number and other personal information. XX/XX/XXXX I was alerted by an email from XXXX on this new card application. It also appeared on my credit report. XX/XX/XXXX I filed a police report, case # XXXX, with local XXXX police department XXXX Also, I placed a Security Freeze and Fraud Alert with all three Credit Bureaus, and disputed the XXXX XXXX XXXX XXXX XXXX XXXX, XXXX, CA address on my credit report and new credit inquiry. XXXX told me that in order to remove the address from my credit report, that information had to be removed and reported by Wells Fargo. Although, they marked it as fraud, they could not remove it from my credit report. XXXX I spoke to 2 different agents at Wells Fargo requesting the address be removed from my account. They stated they couldn't update my address to my current, correct address nor remove the fraudulent address on my account. They said they would send on my request to someone who could. Also on XXXX I called XXXX XXXX and placed a fraud alert on the new inquiry and request for an XXXX credit card. They denied the new credit card application, flagged the request as fraud, and sent a letter to the credit bureaus. The same day, I received a call from Wells Fargo Assault Dept. They said they updated my account with my current, correct mailing address, but couldn't remove the fraudulent address. I also opened a fraud case, case # XXXX, with the Federal Trade Commission. XX/XX/XXXX my XXXX account was hacked. My friend reported the new friend request as a fraud and I changed my password. XX/XX/XXXX I filed a fraud report with Social Security. XX/XX/XXXX I noticed the fraudulent address is still on my credit report. I called Wells Fargo card fraud department. They said in order to remove the address, I need to fax a letter with the following information to XXXX but could not confirm it was a secure fax # and suggested I go to a local Wells Fargo branch and use their fax machine. They requested, my name, current address, contact phone #, credit card #, SS #, date of birth, copy of credit report, along with a clear and concise statement of what is being disputed. I told them I was not comfortable faxing this information as it was not secured receipt. They did provide a fraud case # XXXX.
Frequently Asked Questions
What is Complaint #6841315 about?
Complaint #6841315 was filed against Wells Fargo & Company regarding Credit reporting, credit repair services, or other personal consumer reports specifically about Incorrect information on your report. It was received by the CFPB on 2023-04-14T12:00:00-05:00.
How did Wells Fargo & Company respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit reporting, credit repair services, or other personal consumer reports) and describe your issue in detail.
Can I see other complaints against Wells Fargo & Company?
Yes, visit the Wells Fargo & Company company profile at readthecomplaint.com/company/wells-fargo-company to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.