Checking or savings account -- Managing an account -- Complaint #6838077
Complaint Overview
Complaint ID: 6838077
Company: Wells Fargo & Company
Product: Checking or savings account
Sub-Product: Checking account
Issue: Managing an account
Sub-Issue: Deposits and withdrawals
State: Texas
ZIP Code: 76901
Date Received: 2023-04-13T12:00:00-05:00
Date Sent to Company: 2023-04-13T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
Spouse and I both work for XXXX XXXX XXXX. We both have direct deposit established to separate checking accounts with Wells Fargo. XX/XX/2023, Pay day for us, BOTH deposit were missing. We obtained the transaction ID from our payroll to Wells Fargo. Wells Fargo would not allow credits or any solution except to wait. No explanation, no eta. Our deposits were frozen for 3 days. This happened to many getting paid by XXXX XXXX XXXX to Wells Fargo accounts.
Frequently Asked Questions
What is Complaint #6838077 about?
Complaint #6838077 was filed against Wells Fargo & Company regarding Checking or savings account specifically about Managing an account. It was received by the CFPB on 2023-04-13T12:00:00-05:00.
How did Wells Fargo & Company respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Checking or savings account) and describe your issue in detail.
Can I see other complaints against Wells Fargo & Company?
Yes, visit the Wells Fargo & Company company profile at readthecomplaint.com/company/wells-fargo-company to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.