Money transfer, virtual currency, or money service -- Wrong amount charged or received -- Complaint #6837081
Complaint Overview
Complaint ID: 6837081
Company: Wells Fargo & Company
Product: Money transfer, virtual currency, or money service
Sub-Product: Domestic (US) money transfer
Issue: Wrong amount charged or received
State: California
ZIP Code: 92107
Date Received: 2023-04-13T12:00:00-05:00
Date Sent to Company: 2023-04-13T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
This complaint is about Wells Fargo trying to, in effect, steal {$5000.00} from me. On XX/XX/, I initiated a transfer of {$5000.00} from my checking account into my wife 's Wells Fargo Checking account. On the same day, my wife closed her Wells Fargo Checking account, and was issued a check for those funds at a bank branch. That check did NOT include the $ XXXX from the transfer I initiated on XX/XX/XXXX. However, the transfer was processed by my bank and the $ XXXX was deducted from my account. If we had not been paying close attention and caught this on our own, Wells Fargo would have kept that money, rather than issuing a refund or cancellation of the $ XXXX transfer, which is what they should have done. The transaction could not be completed because the XXXX account was closed, so the transaction should have never went through. But the transaction did complete and the $ XXXX disappeared, as far as we're concerned. My wife had to reach out to Wells Fargo customer service to try to resolve this issue -- Wells Fargo claims they are " investigating '' but we haven't received a resolution. I'm raising this complaint because I worry that other Wells Fargo customers may experience similar situations where transferred funds disappear, or don't go where they are supposed to. It should not be incumbent upon the customer to verify that bank transfers are completed properly.
Frequently Asked Questions
What is Complaint #6837081 about?
Complaint #6837081 was filed against Wells Fargo & Company regarding Money transfer, virtual currency, or money service specifically about Wrong amount charged or received. It was received by the CFPB on 2023-04-13T12:00:00-05:00.
How did Wells Fargo & Company respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Money transfer, virtual currency, or money service) and describe your issue in detail.
Can I see other complaints against Wells Fargo & Company?
Yes, visit the Wells Fargo & Company company profile at readthecomplaint.com/company/wells-fargo-company to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.