Credit card or prepaid card -- Problem with a purchase or transfer -- Complaint #6831897
Complaint Overview
Complaint ID: 6831897
Company: Block, INC.
Product: Credit card or prepaid card
Sub-Product: General-purpose prepaid card
Issue: Problem with a purchase or transfer
Sub-Issue: Card company isn't resolving a dispute about a purchase or transfer
State: Tennessee
ZIP Code: 383XX
Date Received: 2023-04-12T12:00:00-05:00
Date Sent to Company: 2023-04-12T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
Over XXXX $ worth of charges to my cash app card that was tied to my bank account by a company called XXXX XXXX XXXX XXXX XXXX. These are unauthorized charges to a social casino. I was instructed by cash app to file disputes for these charges and there are lots of them most are only XXXX $ and up to XXXX $ at a time. So there is a ton I was told to dispute each transaction which took forever but then the denied them, they told me to refile the disputes 2 more times but still denied them. I contacted the merchant ( XXXX ) they have instructed me and emailed me back stating they are not disputing the refunds they simply are waiting for cash app to send the charges back to them and they will refund them back to cash app and then they can release the funds back to me. However, I can not get anyone from cash app to help me. Everytime I call, email or chat with cash app they are just giving me the runaround. They say XXXX needs to initiate the refunds, XXXX states cash app needs to. Meanwhile as I live in XXXX XXXX tn where we were just hit with a EF3 tornado and left in peril I tell you this is ridiculous. Ive shared all the information from the merchant with cash app. Im told a supervisor or manager will reach back out to me but I never hear anything, I call and email but only response I get is a standard email that accomplishes NOTHING. I think its because there are so many of the transactions that neither cash app or the merchant want to take the time to actually issue the refunds. Thats my guess. However the merchant has emailed me several times telling me that cash app can reach out to them directly to facility the refunds but hasnt received anything from them. Im attaching some of the charges not all because its so many but they have all this information and including the email responses from the merchant
Frequently Asked Questions
What is Complaint #6831897 about?
Complaint #6831897 was filed against Block, INC. regarding Credit card or prepaid card specifically about Problem with a purchase or transfer. It was received by the CFPB on 2023-04-12T12:00:00-05:00.
How did Block, INC. respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit card or prepaid card) and describe your issue in detail.
Can I see other complaints against Block, INC.?
Yes, visit the Block, INC. company profile at readthecomplaint.com/company/block-inc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.