Mortgage -- Trouble during payment process -- Complaint #6831869
Complaint Overview
Complaint ID: 6831869
Company: Village Capital & Investment LLC
Product: Mortgage
Sub-Product: VA mortgage
Issue: Trouble during payment process
State: California
ZIP Code: 92277
Date Received: 2023-04-12T12:00:00-05:00
Date Sent to Company: 2023-04-12T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Tags: Older American, Servicemember
Consumer Narrative
In XXXX of XXXX I submitted to my Mortgage Servicer, XXXX, my letter from the VA granting 100 % XXXX rating, and an amended Property tax bill from the XXXX XXXX XXXX Treasurer, showing XXXX property taxes on my residence. From XX/XX/XXXX until XXXX of XXXX XXXX refused to correct my monthly Mortgage Statement, and misappropriated my Mortgage Payment to provide {$200.00} to the escrow account to pay nonexistant property taxes. In addition they then listed a late payment and posted non payment of Mortgage payment to the credit reporting agencies. XXXX tranferred mortgage servicing to XXXXllage Capital who has continued this same practice. Both Mortgage servicers continue these practices despite at least 50 calls to Customer Service and letters to their different complaint departments and legal offices. Village capital continues to send foreclosure notices and and other 'lossmit ' paperwork and refuses to conduct a back two year audit to fix the problem. I also identified violations of both under the XXXXXXXX XXXX statutes.
Frequently Asked Questions
What is Complaint #6831869 about?
Complaint #6831869 was filed against Village Capital & Investment LLC regarding Mortgage specifically about Trouble during payment process. It was received by the CFPB on 2023-04-12T12:00:00-05:00.
How did Village Capital & Investment LLC respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Mortgage) and describe your issue in detail.
Can I see other complaints against Village Capital & Investment LLC?
Yes, visit the Village Capital & Investment LLC company profile at readthecomplaint.com/company/village-capital-investment-llc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.