Vehicle loan or lease -- Problems at the end of the loan or lease -- Complaint #6827106
Complaint Overview
Complaint ID: 6827106
Company: American Honda Finance CORP
Product: Vehicle loan or lease
Sub-Product: Lease
Issue: Problems at the end of the loan or lease
Sub-Issue: Unable to receive car title or other problem after the loan is paid off
State: California
ZIP Code: 94526
Date Received: 2023-04-11T12:00:00-05:00
Date Sent to Company: 2023-04-11T12:00:00-05:00
Company Response: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
Refund related to XXXX Honda Property Tax for a car that was sold in XXXX. I had leased a car with Honda in XXXX and had registered with KY license plate. In XX/XX/XXXX I sold my vehicle to a XXXX car dealer in the state of California with all the settlements. In XXXX, I did not hear from Honda Financial services or from the state of Kentucky for any property tax due. In XX/XX/XXXX, I got a letter from Honda Financial services that a property tax of {$210.00} was due for the XXXX. In the month of XX/XX/XXXX I called the KY department of motor vehicle and closed the license plate for my XXXX Honda XXXX and as per suggestion from them I opened a case with Honda financial for a refund of the tax amount for an already sold car. It has been almost 9 months and the refund has still not been processed. I have called the Honda financial services numerous times and they had promised to update me with the status of the refund. Since XX/XX/XXXX I did not hear back from them and each time I call the customer service a new associate picks up and confirms they are not aware of the case. It is becoming a challenge for me to get a refund as Honda Financial services is not assisting in any way.
Frequently Asked Questions
What is Complaint #6827106 about?
Complaint #6827106 was filed against American Honda Finance CORP regarding Vehicle loan or lease specifically about Problems at the end of the loan or lease. It was received by the CFPB on 2023-04-11T12:00:00-05:00.
How did American Honda Finance CORP respond to this complaint?
The company responded with: "Closed with monetary relief". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Vehicle loan or lease) and describe your issue in detail.
Can I see other complaints against American Honda Finance CORP?
Yes, visit the American Honda Finance CORP company profile at readthecomplaint.com/company/american-honda-finance-corp to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.