Payday loan, title loan, or personal loan -- Charged fees or interest you didn't expect -- Complaint #6827016
Complaint Overview
Complaint ID: 6827016
Company: Affirm Holdings, INC
Product: Payday loan, title loan, or personal loan
Sub-Product: Installment loan
Issue: Charged fees or interest you didn't expect
State: Louisiana
ZIP Code: 70634
Date Received: 2023-04-11T12:00:00-05:00
Date Sent to Company: 2023-04-11T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Tags: Servicemember
Consumer Narrative
I am eligible for the servicemembers civil relief act ( SCRA ) as the spouse of an XXXX XXXX service member in the state of Louisiana stationed at XXXX XXXX. Louisiana is a key provision state that allows a servicemembers spouse a reduction in interest regardless if the servicemembers name is on the debt. Louisiana also allows for reduction of interest on debt that was obtained after the start of their service. Affirm was provided copies of my husbands orders, our marriage license, and a letter from my husbands commanding XXXX with all of his pertinent information. I have contacted and provided info no less than 3 times. I have called in repeatedly. I am never allowed to speak with anyone who resides in the US. I have received rejections due to my husbands name not being on the debt. I provided a copy of both the federal and Louisiana state statute. Every time I speak with someone I am told the issue has been escalated but it is NEVER resolved. All of my credit cards, auto loan, and personal loan have been adjusted accordingly with the exception of Affirm
Frequently Asked Questions
What is Complaint #6827016 about?
Complaint #6827016 was filed against Affirm Holdings, INC regarding Payday loan, title loan, or personal loan specifically about Charged fees or interest you didn't expect. It was received by the CFPB on 2023-04-11T12:00:00-05:00.
How did Affirm Holdings, INC respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Payday loan, title loan, or personal loan) and describe your issue in detail.
Can I see other complaints against Affirm Holdings, INC?
Yes, visit the Affirm Holdings, INC company profile at readthecomplaint.com/company/affirm-holdings-inc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.