Checking or savings account -- Closing an account -- Complaint #6826916
Complaint Overview
Complaint ID: 6826916
Company: HSBC North America Holdings INC.
Product: Checking or savings account
Sub-Product: Checking account
Issue: Closing an account
Sub-Issue: Funds not received from closed account
State: Nevada
ZIP Code: 89139
Date Received: 2023-04-11T12:00:00-05:00
Date Sent to Company: 2023-04-11T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
My account at HSBC back was on hold for about six months to a year, and XXXX to XXXX my balance of {$14000.00} was to be funded to and a form of a check due to account closure. When the cashier check made it to me it was made out for XXXXcents I called HSBC customer center to ask them why and were did my balance go, they told me that they don't know of what I was calling about and kept sending me to a different department were at the end of me waiting for hours, they will just hang up on me very disrespectful and my issue was never resolved. Please I'm reaching out for help I've worked very hard for my earnings and need help on getting what's deserved back to me. Thank you
Frequently Asked Questions
What is Complaint #6826916 about?
Complaint #6826916 was filed against HSBC North America Holdings INC. regarding Checking or savings account specifically about Closing an account. It was received by the CFPB on 2023-04-11T12:00:00-05:00.
How did HSBC North America Holdings INC. respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Checking or savings account) and describe your issue in detail.
Can I see other complaints against HSBC North America Holdings INC.?
Yes, visit the HSBC North America Holdings INC. company profile at readthecomplaint.com/company/hsbc-north-america-holdings-inc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.