Payday loan, title loan, or personal loan -- Problem when making payments -- Complaint #6826648
Complaint Overview
Complaint ID: 6826648
Company: Onemain Finance Corporation
Product: Payday loan, title loan, or personal loan
Sub-Product: Installment loan
Issue: Problem when making payments
State: Maryland
ZIP Code: 206XX
Date Received: 2023-04-11T12:00:00-05:00
Date Sent to Company: 2023-04-11T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
My emails that were sent to the company : My payments- XXXX every two weeks ( this included fee services that did not provided services when reaching out to assistance ) 1. Resubmitting my email below from last week. Please could someone get in contact with me about my concern with my next two payments please. Thank you, XXXX XXXX XXXX : XXXX Home : ( XXXX ) XXXX Begin forwarded message : Date : XX/XX/XXXX at XXXX XXXX XXXX To : XXXX Subject : My OMF NextPayments Hello, I called to today to reach XXXX XXXX who was the agent that financed my loan with OMF but there was no answer. I have an unexpected expense that came up in my household and I would like to know if I could possibly either skip or move my next two payments to the back of my loan, I know interest may still accrue but I have to pay for this expense to be fix asap. If someone one could reach out to me as soon as you all available to confirm if this could be a possibility. XX/XX/XXXX : XXXX XXXX XXXX I gave you a call as instructed yesterday to move my next two payments due to needing to get my truck out the shop. I also called today. I will not have this payment for the next two payments starting this Friday XX/XX/XXXX and XXXX. Could someone please make sure to make these changes on my account as soon as possible so nothing would be withdrawn from my bank account for OMF. Begin forwarded message : Date : XX/XX/XXXX at XXXX XXXX XXXX Subject : XXXX : My OMF NextPayments Hello, Resubmitting my email below from last week. Please could someone get in contact with me about my concern with my next two payments please. I also called on the following days : XXXX I spoke to XXXX about my situation and concerns about not being able to make my payment that was coming up next due to my truck being in an accident and I was told to give her a call back on XX/XX/XXXX which I did to make some arrangements. XXXX I called One Main FinanciaXXXX 3 times no answer and I left voice messages. XXXX I spoke with an agent from One Main financial and again I let them know my situation and being a home owner and running into a hardship and they ran my credit again to see if I can get a lower payment to try be in a better situation and I asked to take away the services that was offered, special the auto/home care because they were no help. There was no assistance offer or resolution to my situation. XXXX One Main has been calling and sending countless of mail. I am at my wits end and they keep reporting to the credit bureaus each time on a missed payment. I am not sure what my options are with trying to get out a financial aside from a bankruptcy which is not something I want to go through.
Frequently Asked Questions
What is Complaint #6826648 about?
Complaint #6826648 was filed against Onemain Finance Corporation regarding Payday loan, title loan, or personal loan specifically about Problem when making payments. It was received by the CFPB on 2023-04-11T12:00:00-05:00.
How did Onemain Finance Corporation respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Payday loan, title loan, or personal loan) and describe your issue in detail.
Can I see other complaints against Onemain Finance Corporation?
Yes, visit the Onemain Finance Corporation company profile at readthecomplaint.com/company/onemain-finance-corporation to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.