Payday loan, title loan, or personal loan -- Problem with the payoff process at the end of the loan -- Complaint #6820597
Complaint Overview
Complaint ID: 6820597
Company: Affirm Holdings, INC
Product: Payday loan, title loan, or personal loan
Sub-Product: Payday loan
Issue: Problem with the payoff process at the end of the loan
State: Massachusetts
ZIP Code: 01201
Date Received: 2023-04-10T12:00:00-05:00
Date Sent to Company: 2023-04-10T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
Used affirm to purchase event tickets for XXXX XXXX - event was cancelled. Put through my disputes with my credit card & they took the money from affirm. Affirm then said they were going send that to collections & charged off, I paid {$580.00} more to not have it be charged off & not affect my credit. The event didnt happen so I shouldve never had to pay them the money again anyways as the services were not provided. I did contact affirm but they did not seem to care.
Frequently Asked Questions
What is Complaint #6820597 about?
Complaint #6820597 was filed against Affirm Holdings, INC regarding Payday loan, title loan, or personal loan specifically about Problem with the payoff process at the end of the loan. It was received by the CFPB on 2023-04-10T12:00:00-05:00.
How did Affirm Holdings, INC respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Payday loan, title loan, or personal loan) and describe your issue in detail.
Can I see other complaints against Affirm Holdings, INC?
Yes, visit the Affirm Holdings, INC company profile at readthecomplaint.com/company/affirm-holdings-inc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.