Checking or savings account -- Closing an account -- Complaint #6812921
Complaint Overview
Complaint ID: 6812921
Company: Truist Financial Corporation
Product: Checking or savings account
Sub-Product: Other banking product or service
Issue: Closing an account
Sub-Issue: Fees charged for closing account
State: Virginia
ZIP Code: XXXXX
Date Received: 2023-04-08T12:00:00-05:00
Date Sent to Company: 2023-04-08T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
This compliant relates to the CFPB Case XXXX. Truist Bank sent a letter to me regarding the original compliant and the actions they took. The letter stated " We refunded the fee and sent you a {$50.00} check on XX/XX/ ''. The letter was from XXXX XXXX, Client Resolution Specialist in the Consumer Regulatory & Executive Services Team. XXXX also said in that letter that I should call them at XXXX if I had any questions. I have never received the {$50.00} check. I called the number on 5 different occasions. No one has been able to tell me where this {$50.00} went or to connect me with XXXX. On one call, XXXX told me the {$50.00} was not mailed but rather put in a new XXXX XXXX account because it related to an IRA. I called them and that did not happen. The money appears to have disappeared. My concern is the incompetence of the people answering the phone, writing letters which are completely inaccurate, and basically lacking integrity. Are there no controls in place at Truist? Do they not train people answering the phone? Are they always dishonest in letters they send? I moved my money because they closed my account without my permission and just issued a check. Their explanation was a processing error. Wow and they have access to customers ' information.
Frequently Asked Questions
What is Complaint #6812921 about?
Complaint #6812921 was filed against Truist Financial Corporation regarding Checking or savings account specifically about Closing an account. It was received by the CFPB on 2023-04-08T12:00:00-05:00.
How did Truist Financial Corporation respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Checking or savings account) and describe your issue in detail.
Can I see other complaints against Truist Financial Corporation?
Yes, visit the Truist Financial Corporation company profile at readthecomplaint.com/company/truist-financial-corporation to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.