Checking or savings account -- Managing an account -- Complaint #6812605
Complaint Overview
Complaint ID: 6812605
Company: Credit Karma, LLC
Product: Checking or savings account
Sub-Product: Checking account
Issue: Managing an account
Sub-Issue: Problem making or receiving payments
State: Texas
ZIP Code: 75482
Date Received: 2023-04-08T12:00:00-05:00
Date Sent to Company: 2023-04-08T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
It started with a {$25.00} deposit sent by a friend. I had no access to it for over eight hours. Everytime I try to use my card it declines despite having money in it. I received my normal weekly check hours after the {$25.00} and as the previous deposit I could not access it. Ive been able to make two transactions in 24 hours. Since my last I have had no such luck. Ive contacted the live chat, they said to call fraud prevention. I call fraud prevention and my account is not flagged. I called customer service and they recommended it to a different department. Yet another day has gone by and I still have XXXX access, and no response. I initiated another live chat today and informed them I needed a supervisor to reach out. They said they werent sure of the time frame but hopefully Ill get an email soon then disconnected the chat after I told them I was going to get a lawyer and move to have my account closed if I had to wait another twenty four hours. The rep closed the chat on me. Needless to say these people do not care.
Frequently Asked Questions
What is Complaint #6812605 about?
Complaint #6812605 was filed against Credit Karma, LLC regarding Checking or savings account specifically about Managing an account. It was received by the CFPB on 2023-04-08T12:00:00-05:00.
How did Credit Karma, LLC respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Checking or savings account) and describe your issue in detail.
Can I see other complaints against Credit Karma, LLC?
Yes, visit the Credit Karma, LLC company profile at readthecomplaint.com/company/credit-karma-llc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.